Terms of Service

Last updated: 7 June 2026

These Terms of Service ("Terms") govern your access to and use of the website aviroam.com and the eSIM and SIM card products and services ("Services") provided by Aviroam, operated by PT. AVIASI ROAMING INTERNATIONAL ("Aviroam", "we", "us").

By accessing our website, placing an order, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Definitions

• eSIM: An embedded SIM profile delivered digitally (via QR code or activation details) to provide mobile data connectivity.
• SIM card: A physical SIM card providing mobile connectivity.
• Plan: A data package with a specific allowance, validity, and coverage area.
• You / Customer: The person who purchases or uses the Services.

2. Eligibility & Device Requirements

• You must be at least 18 years old, or have valid parental/guardian consent, to make a purchase.
• eSIM products require an eSIM-capable, network-unlocked device. It is your responsibility to ensure your device supports eSIM and is carrier-unlocked before buying.
• We are not responsible for purchases made for incompatible or locked devices (see our Refund Policy).

3. Orders & Account Information

• You agree to provide accurate, current, and complete information at checkout, including a valid email address for delivery of digital products.
• We are not responsible for failed eSIM delivery caused by an incorrect email address you provided.
• We reserve the right to refuse or cancel orders suspected of fraud, abuse, or breach of these Terms.

4. Pricing & Payment

• All prices are stated in Rupiah (IDR) and must be paid in full at the time of purchase.
• Plan prices and availability may change at any time without notice, but changes do not affect already-confirmed orders.
• We use third-party payment providers; by paying, you also agree to their terms.

5. Delivery & Activation

• eSIM: Delivered to your email (and/or account) usually within a few minutes (maximum 24 hours) after successful payment. Activation instructions are included.
• Physical SIM: Shipped to the address you provide; delivery time varies by location and courier.
• Each Plan has a specific validity and coverage area. Validity generally begins upon first connection to a supported network (or as stated on the product page).

6. Data Allowance & Fair Usage Policy

• "Unlimited" or daily-quota plans may be subject to a Fair Usage Policy (FUP): once the daily high-speed threshold is reached, speeds may be reduced for the remainder of that day/period. Details are shown on the relevant product page.
• Data that is used up or expired cannot be carried over and is non-refundable.

7. Network Coverage & Service Quality

• Connectivity is provided through local and international mobile network operators. We do not own these networks.
• We do not guarantee uninterrupted or error-free service. Coverage, speed, and availability depend on local operators, your device, and your location.
• We are not responsible for service disruptions caused by network operators, your device, or factors beyond our reasonable control.

8. Acceptable Use

You agree not to use the Services:

• For any unlawful, fraudulent, or abusive purpose;
• To resell or redistribute our products commercially without our written permission;
• In a way that violates the acceptable-use policies of the underlying network operators;
• To send spam or malware, or to harm the network or other users.

We may suspend or terminate Services used in breach of these Terms without a refund.

9. Intellectual Property

All content on our website, including the Aviroam name, logos, text, graphics, and software, is owned by or licensed to us and protected by applicable intellectual property laws. You may not copy, reproduce, or use it without our prior written permission.

10. Refunds

Refunds are governed by our Refund Policy, available at aviroam.com/refund-policy, which forms part of these Terms.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy, available at aviroam.com/privacy-policy, which forms part of these Terms.

12. Disclaimer

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, to the extent permitted by applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Aviroam's total liability for any claim arising from or relating to the Services will not exceed the amount you paid for the relevant product. We are not liable for indirect, incidental, or consequential damages, including loss of data, profits, or business opportunities.

14. Indemnity

You agree to indemnify and hold Aviroam harmless from any claims, losses, or costs arising from your breach of these Terms or misuse of the Services.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia. Any dispute arising from these Terms will first be resolved amicably; failing that, it will be submitted to the competent court in Medan.

16. Changes to These Terms

We may update these Terms from time to time. The latest version is always available at aviroam.com, with the "Last updated" date above. Continued use of the Services after changes constitutes acceptance.

17. Contact Us

PT. AVIASI ROAMING INTERNATIONAL

• Email: hello.aviroam@gmail.com
• WhatsApp: +62 812-7603-0330
• Address: Jl. Arief Rahman Hakim No.91, Tegal Sari Mandala I, Kec. Medan Denai, Kota Medan, Sumatera Utara 20224