Privacy Policy

Last updated: 7 June 2026

Aviroam, operated by PT. AVIASI ROAMING INTERNATIONAL ("Aviroam", "we", "us"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights when using aviroam.com and our eSIM and SIM card services ("Services").

We process personal data in accordance with the Indonesian Personal Data Protection Law (Law No. 27 of 2022 / "PDP Law") and, where applicable to international customers, the European Union General Data Protection Regulation (GDPR).

1. Data We Collect

Identity & contact data: name, email address, phone number, billing/shipping address.
Order & transaction data: products purchased, order history, and payment confirmations (we do not store full card numbers; these are handled by our payment provider).
Device & eSIM data: information required to provision profiles, which may include device/eSIM identifiers (e.g. EID) where needed for delivery and support.
Usage & technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
Communications: messages you send us via email, WhatsApp, or contact forms.

2. How We Collect Data

Directly from you (at checkout, registration, or when you contact us);
Automatically through cookies and analytics tools when you use our website;
From third parties such as payment providers and connectivity providers, where needed to fulfil your order.

3. How We Use Your Data

We use your personal data to:

Process and deliver your orders, including issuing eSIM QR codes and shipping physical SIMs;
Provide customer support and respond to your enquiries;
Process payments and prevent fraud;
Send service-related messages (e.g. order confirmations, activation instructions);
Send marketing communications where you have given consent, which you can withdraw at any time;
Improve our website, products, and services;
Comply with legal obligations.

4. Legal Basis for Processing

We process your data based on: your consent; performance of a contract with you (fulfilling your order); compliance with legal obligations; and our legitimate interests (such as securing the website and preventing fraud), provided they do not override your rights.

5. Sharing Your Data

We may share your data with:

Payment providers to complete transactions;
Connectivity / eSIM and network providers to provision and deliver your data plans;
Shipping/courier partners for physical SIM delivery;
Service providers (e.g. email, hosting, analytics, customer support tools) acting on our behalf;
Authorities, where required by law or to protect our legal rights.

We do not sell your personal data to third parties.

6. International Data Transfers

Because connectivity is provided through global network partners, your data may be processed in countries outside Indonesia. Where this occurs, we take reasonable steps to ensure your data receives an adequate level of protection.

7. Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, and (with consent) marketing. You can manage cookie preferences via your browser settings or our cookie banner. Disabling some cookies may affect site functionality.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymised.

9. Data Security

We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law (including the PDP Law and, where relevant, GDPR), you have the right to:

Access the personal data we hold about you;
Correct inaccurate or incomplete data;
Erase your data ("right to be forgotten"), where applicable;
Withdraw consent at any time;
Object to or restrict certain processing;
Data portability, where applicable;
Lodge a complaint with the competent data protection authority.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

11. Children's Privacy

Our Services are not intended for children under 18 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available at aviroam.com, with the "Last updated" date above.

14. Contact Us

For privacy questions or to exercise your rights, contact:

PT. AVIASI ROAMING INTERNATIONAL

Email: hello.aviroam@gmail.com
WhatsApp: +62 812-7603-0330
Address: Jl. Arief Rahman Hakim No.91, Tegal Sari Mandala I, Kec. Medan Denai, Kota Medan, Sumatera Utara 20224

Last updated: 7 June 2026

1. Data We Collect

Identity & contact data: name, email address, phone number, billing/shipping address.

Order & transaction data: products purchased, order history, and payment confirmations (we do not store full card numbers; these are handled by our payment provider).

Device & eSIM data: information required to provision profiles, which may include device/eSIM identifiers (e.g. EID) where needed for delivery and support.

Usage & technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

Communications: messages you send us via email, WhatsApp, or contact forms.

3. How We Use Your Data

We use your personal data to:

Process and deliver your orders, including issuing eSIM QR codes and shipping physical SIMs;

Provide customer support and respond to your enquiries;

Process payments and prevent fraud;

Send service-related messages (e.g. order confirmations, activation instructions);

Send marketing communications where you have given consent, which you can withdraw at any time;

Improve our website, products, and services;

Comply with legal obligations.

5. Sharing Your Data

We may share your data with:

Payment providers to complete transactions;

Connectivity / eSIM and network providers to provision and deliver your data plans;

Shipping/courier partners for physical SIM delivery;

Service providers (e.g. email, hosting, analytics, customer support tools) acting on our behalf;

Authorities, where required by law or to protect our legal rights.

We do not sell your personal data to third parties.

10. Your Rights

Subject to applicable law (including the PDP Law and, where relevant, GDPR), you have the right to:

Access the personal data we hold about you;

Correct inaccurate or incomplete data;

Erase your data ("right to be forgotten"), where applicable;

Withdraw consent at any time;

Object to or restrict certain processing;

Data portability, where applicable;

Lodge a complaint with the competent data protection authority.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.